Privacy Policy

Effective Date: March 23, 2023

KJB Trucking Dispatch & Logistics, LLC (“KJB,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request services, complete a form, communicate with us, or use our freight brokerage, dispatch, and logistics services.

1. Information We Collect

We may collect the following information:

Name, business name, mailing address, email address, and telephone number

USDOT and MC numbers

Carrier authority, insurance, safety, equipment, and compliance information

Shipper, carrier, owner-operator, and customer contact information

Pickup, delivery, route, shipment, and load details

Rate confirmations, invoices, bills of lading, proof-of-delivery documents, and related records

Payment and billing information

Website activity, IP address, browser type, device information, and cookies

Information voluntarily provided through forms, emails, telephone calls, text messages, or social media

Please do not submit Social Security numbers, banking credentials, or other sensitive information through unsecured forms, email, text messages, or social media.

2. How We Use Information

We may use collected information to:

Provide freight brokerage, dispatch, transportation, and logistics services

Connect shippers with qualified carriers and owner-operators

Source, negotiate, schedule, track, and coordinate loads

Verify carrier qualifications, operating authority, safety information, and insurance

Prepare and manage transportation documents

Process invoices, payments, and service-related transactions

Communicate shipment updates and respond to inquiries

Maintain business, compliance, and transaction records

Detect fraud, identity theft, unauthorized brokering, or other suspicious activity

Improve our website, communications, and services

Send service updates or marketing communications when legally permitted

Comply with contractual, legal, regulatory, and safety obligations

3. How We Share Information

We may share relevant information with:

Shippers, carriers, owner-operators, consignees, and other parties involved in a shipment

Dispatchers, freight brokers, authorized co-brokers, and logistics partners

Insurance providers, factoring companies, payment processors, and financial institutions

Technology, communications, website-hosting, and document-management providers

Government agencies, regulators, law enforcement, or legal representatives when required

Professional advisers, including attorneys and accountants

A successor organization if our business is sold, merged, reorganized, or transferred

We only share information reasonably necessary to provide services, complete transactions, protect our business, or satisfy legal requirements.

We do not sell personal information.

4. Text Messages and Telephone Communications

If you provide your telephone number, you may receive calls or text messages relating to inquiries, quotes, loads, service updates, appointments, or other business matters.

Consent to receive marketing text messages is not required to purchase services. Message and data rates may apply. You may opt out of promotional text messages by replying STOP. Reply HELP for assistance or contact us using the information below.

Mobile opt-in information and consent will not be sold or shared with third parties for their independent marketing purposes. Information may be shared with service providers as needed to deliver authorized messages.

5. Email Communications

We may use your email address to respond to inquiries, provide quotes, exchange documents, coordinate shipments, and send business or promotional communications. You may unsubscribe from marketing emails by following the instructions included in the message or contacting us directly. You may still receive necessary transactional or service-related emails.

6. Cookies and Website Technology

Our website may use cookies, analytics tools, and similar technologies to remember preferences, understand website usage, improve performance, and support security.

You may adjust your browser settings to limit or reject cookies. Certain website features may not operate correctly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect collected information. However, no website, electronic transmission, email system, or storage method is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with legal or regulatory obligations.

Freight brokerage records may be maintained for the period required by applicable transportation regulations.

9. Your Privacy Choices

Subject to applicable law, you may request to:

Review or obtain the personal information we maintain about you

Correct inaccurate or incomplete information

Request deletion of certain information

Withdraw consent where processing is based on consent

Opt out of promotional emails or text messages

Certain records may not be deleted when retention is required for legal, regulatory, contractual, fraud-prevention, or legitimate business purposes.

To submit a request, contact us using the information below. We may need to verify your identity before processing it.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, load boards, payment services, social media platforms, or transportation resources. We are not responsible for the content, security, or privacy practices of third parties. Review their privacy policies before providing information.

11. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations. The updated policy will be posted with a revised effective date. Continued use of our services after an update indicates acknowledgment of the revised policy.

13. Contact Us

For questions, concerns, or privacy requests, contact:

KJB Trucking Dispatch & Logistics, LLC
Phone: 440-207-0842
Email: kjblogistics23@gmail.com

Moving Freight. Building Legacies.